Frequently Asked Questions
What types of businesses does Apex support?
Apex focuses on small and midsize businesses that need an outsourced IT resource or additional support for an internal administrator. The exact fit depends on the systems, location, and requested service.
Do you provide both remote and onsite support?
Yes. Remote support is appropriate for many software, account, and configuration issues. Onsite service is available when equipment, cabling, or the local environment needs hands-on attention.
Which areas do you serve?
The existing service area includes Orange County, including Anaheim, Irvine, Santa Ana, Costa Mesa, Fullerton, Brea, and Buena Park in Southern California.
What can managed IT support include?
Depending on the service agreement, managed support can include help desk assistance, routine maintenance, patching, user administration, monitoring, backup checks, vendor coordination, and technology planning.
Can Apex install or repair CAT5 and CAT6 cabling?
Yes. Existing services include structured network and voice cabling, cable testing, jack repair, patch-panel work, and related low-voltage cabling.
Do you provide backup and data-recovery services?
Apex supports backup planning, offsite backup options, server protection, restore assistance, and data-recovery assessment. Recovery depends on the failure and condition of the media, so not every file can be guaranteed recoverable.
Can you assist with servers and business networks?
Yes. Existing services include server support and monitoring, network design, Wi-Fi, firewalls, VPN and remote access, cabling, and network troubleshooting.
How do I request support?
Use the Contact page or call (800) 275-6513. Include the affected system, number of users impacted, and any error message you can safely share. Never send passwords through the form.